Content Standards

A 3D presentation puts a real place in front of strangers. Most of the spaces published through Frontiers|3D belong to someone, were captured with permission, and show exactly what they claim to show. These standards exist for the ones that don't.

This page explains, in plain language, what we look for when a presentation is reported or comes to our attention. It is a guide to how we currently apply Section 7.1 of our Terms of Service, which is the binding text. Where the two differ, the Terms govern. We may update this page at any time.

Who this applies to

Everyone who publishes through the Service — providers who capture and build presentations, businesses whose properties and brands appear in them, and anyone who submits a presentation to Atlas. It covers the whole presentation: the capture itself, stills and panoramas, titles, captions, tags, annotations, products, and anywhere a presentation links out to.

What is not permitted

These categories are examples, not a complete list. Content can break these standards without matching anything written here.

Child safety

Any sexualized depiction of a minor, or content that sexualizes, endangers, or facilitates the exploitation of a minor. This is the one category where we act on any credible signal, and it is handled separately from everything else on this page.

Sexualized depiction or staging involving a minor
Content that identifies or locates a specific child

Sexual or adult material

Pornography, sexual services, and sexually explicit or suggestive staging. Nudity outside a bona fide artistic, educational, or medical context is treated the same way.

A space staged for sexual content
A presentation advertising sexual services
Explicit imagery in artwork, signage, or media on display

Violence and graphic material

Depictions of violence, gore, self-harm, or crime-scene content presented for shock value.

Blood, injury, or human remains presented as spectacle
A crime or disaster scene published without a legitimate purpose

Hate and targeted harassment

Material that attacks, degrades, or dehumanizes people on the basis of a protected characteristic, hate symbols, and material that targets or harasses a specific individual. We assess conduct, not offense taken: a presentation is not prohibited because someone dislikes it, and a presentation is not permitted because its author says no harm was meant.

Hate symbols or slurs displayed in a captured space
Signage or captions attacking a group
A presentation built to target, expose, or humiliate a named person

Religious, sacred, and culturally significant places

Places of worship, burial grounds, memorials, ceremonial and sacred sites, and culturally protected locations require permission from the owner, custodian, or governing community before capture or publication — and permission to visit is not permission to publish. Some cultural material is restricted to particular people by the practices of the community it belongs to, and that restriction holds here regardless of whether the space was publicly accessible.

A sanctuary, temple, mosque, or shrine captured without the custodian's permission
A burial ground or memorial published for commercial promotion
Restricted ceremonial objects or spaces made publicly viewable
A sacred space used as a backdrop in a mocking or irreverent way

Unauthorized or misappropriated capture

Capturing, publishing, retaining, or monetizing a property — commercial or private — requires the authorization of its owner or lawful occupant, and that authorization has to remain valid for as long as the presentation stays published. Withdrawn or expired permission makes a presentation unauthorized even if it was fine on the day it went live.

A home published after the owner withdrew permission or the listing ended
A capture obtained by misrepresenting why access was requested
A property presented as one the publisher owns, occupies, or represents when they do not
A business interior captured and published by someone with no relationship to it

Privacy and security exposure

Identifiable people captured without consent, and personal material left visible in a space. Security detail deserves its own mention: a walkable 3D capture reveals layout, sightlines, and access in a way a photograph does not, so details that are unremarkable in a still image can be genuinely sensitive here.

Identifiable faces captured without consent
Visible mail, financial documents, prescriptions, identification, or screens
A child's room identifiable to a specific child
Alarm panels, camera placement, safe locations, key storage, or access routes

Deception, fraud, and impersonation

Misrepresentation of what a property is, what condition it is in, what it costs, whether it is available, or who has the right to offer it — and impersonation of a person, business, or brand.

Fabricated listings for properties that do not exist or are not available
Undisclosed alteration that hides a space's true condition
A presentation using another company's name, branding, or identity

Illegal goods and activity

Content depicting, promoting, or facilitating unlawful conduct or trade.

Controlled substances or weapons manufacture and trafficking
Human trafficking, or protected wildlife products
Counterfeit goods offered through a presentation

Infringing material

Third-party copyrighted works beyond incidental capture, and third-party trademarks or trade dress used in a way that implies affiliation. Copyright complaints follow the notice procedure in Section 6 of the Terms rather than the report control.

Artwork, photography, or licensed media featured rather than incidentally present
Branding used to imply a partnership or endorsement that does not exist

Technical abuse

Presentations used as a delivery mechanism rather than as a presentation.

Malware, phishing, or credential harvesting
Deceptive redirects or link farms
Collecting visitor data without disclosure or consent

A note on “offensive”

Several of these categories touch on culture and religion, and we want to be direct about how we read them. We look at conduct — whether a sacred space was captured without permission, whether material targets people for who they are, whether something restricted was published anyway. We do not treat a presentation as prohibited merely because its subject, style, or the business behind it is disagreeable to someone.

That distinction protects both directions. It is what stops these standards from being used to remove a competitor, and it is what lets us act decisively when the conduct is real.

Reporting a presentation

Signed-in Passport holders can report a presentation from the control in the Atlas viewer. Choosing the closest category and describing what you saw — and where in the presentation you saw it — makes a report far more useful than the category alone.

Some reports are better sent directly to legal@transcendencemedia.com, and you do not need an account to send them:

You own or occupy a property that was published without your permission. Tell us the presentation and your relationship to the property.
You are the custodian of a religious, sacred, or culturally significant site.
You hold rights in a work that appears. Copyright notices follow the procedure in Section 6 of the Terms.
The matter is urgent or involves a minor.

A report is a request for our attention rather than a decision. We review what we can, act where we consider it warranted, and may also act without any report. Reports made in bad faith — including reports aimed at a competitor — are themselves a violation of the Terms.

What delisting from Atlas means

Our usual first step, where we consider one warranted, is delisting: the presentation stops appearing in Atlas discovery. We prefer it precisely because it is reversible — a presentation that is put right can be relisted without anything having been destroyed.

It is worth being clear about the limits of that. Delisting removes a presentation from discovery within our Service. It does not delete the presentation, and it has no effect on copies, exports, or URLs hosted elsewhere and outside our control. Where more is warranted, Section 7.3 of the Terms describes the range of measures available to us, and we are not limited to any one of them.

If a presentation of yours has been delisted and you believe the issue is resolved, write to legal@transcendencemedia.com.